self storage faq

Self Storage FAQ: Lock & Roll Storage

Looking for a secure and reliable way to store your valuable items, whether it’s for a short period or long term? At Lock & Roll Storage, we recognize the importance of safely storing your belongings and addressing any concerns you may have. That’s why we’ve gathered our complete self storage FAQ. Our state-of-the-art facilities in Forest and Lynchburg, VA, offer a range of storage solutions including drive-up and temperature-controlled units, all equipped with advanced security features. Whether you’re storing household items, business inventory, or personal keepsakes, we provide the protection and peace of mind you need. Let us help you find the ideal storage solution to fit your requirements.

Do I need protection plans for my stored items?

Absolutely. Lock & Roll Storage mandates protection coverage for all storage spaces. You may present your existing protection plan proof during the sign-up process, or opt for one of our tailored plans. With various coverage options available, we encourage you to consult with our storage experts at Lock & Roll Storage to determine the plan that aligns with your unique requirements.

What’s the process for online bill payment?

Paying your bill is easy and convenient with our online system. Just visit our website and click on the “Pay Bill” icon. This will take you to a secure login area (or you can continue as a guest without logging in) where you can select your storage unit and process the payment. We also offer the option to prepay for future months, should that be more convenient for your financial planning.

How can I get in touch after business hours?

Should you encounter any pressing concerns after hours, we have assistance available. You can reach a representative by dialing 434-221-0364 and selecting option 1, or by emailing us at Our contact form is also available on the website for non-urgent inquiries, and our chat feature is there to assist you with immediate online support. We ensure that help is available whenever you need it.

Is short-term rental available?

Yes, we pride ourselves on offering flexible month-to-month leases. Store as long as you need without worrying about getting locked into long-term commitments. Lock & Roll Storage is your partner for short-term or ongoing storage solutions.

What kind of discounts are available?

At Lock & Roll Storage, seniors 65 and older enjoy a 5% monthly senior discount. Active military members are eligible for a 10% monthly discount as our thank you for their service. We also encourage you to take advantage of our referral program where you and a friend can both benefit from $50 off your next storage rental.

How can I determine the right size storage unit for my needs?

At Lock & Roll Storage, we can accommodate a wide variety of storage needs. To find the perfect fit for your items, we recommend utilizing our convenient online storage calculator. Simply input the items you intend to store, and the calculator will provide a size recommendation, ensuring a comfortable fit for all your belongings.

Is it legal to live or sleep in a storage unit?

Absolutely not. Living or sleeping in a storage unit is strictly prohibited by law and poses significant safety hazards. Our storage units are designed for storage purposes only and lack the necessary facilities for living, making it both illegal and unsafe to sleep in them.

How soon can I access my storage unit after renting online?

Once you complete the online rental process at Lock & Roll Storage and receive your confirmation, you can access your storage unit right away (during gate access hours). Our efficient online rental system is designed for your convenience, allowing you to quickly secure your unit and start using it without delay.

What types of items benefit from temperature-controlled storage?

Temperature-controlled storage at Lock & Roll Storage is most beneficial for items that are sensitive to temperature fluctuations. This includes items like electronics, wooden furniture, musical instruments, artwork, important documents, and any other belongings that might be affected by extreme environmental changes. Indoor storage, especially temperature control provides an extra layer of protection, keeping these valuable items in excellent condition.

When can I access my rental space?

Our gate access hours are from 6:00 AM to 10:00 PM daily, providing you ample flexibility for accessing your storage space outside regular business hours.

Have we answered all your questions?

At Lock & Roll Storage, clarity and customer satisfaction are our priorities. If your questions haven’t been addressed here, don’t hesitate to contact us for personalized assistance. We’re eager to help make your storage experience as smooth as possible!

Secure Your Belongings with Lock & Roll Storage

Thank you for considering Lock & Roll! We pride ourselves on delivering secure, flexible, and convenient storage options to our Forest and Lynchburg, VA, communities. Our state-of-the-art facility features an array of unit sizes, including easily accessible drive-up units and temperature-controlled spaces, ensuring the protection and preservation of your belongings in any weather condition.

Renting with us online is simple and efficient, offering you the liberty of month-to-month leases for maximum flexibility. Plus, for all your packing and moving needs, our facility is stocked with a range of supplies. Whether you need extra boxes, bubble wrap, or tape, we have everything to facilitate a smooth transition into storage. Our dedicated on-site manager is always on hand to assist you at our Forest location, guaranteeing an easy storage experience. Opt for Lock & Roll Storage in Forest and Lynchburg, VA, for a dependable storage solution!

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